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A new banking experience is coming

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New online and mobile banking available December 6

In the meantime, you can still log in to our existing platform at the link below.

Check out the new experience!

View First Time Login Guide

We have thoughtfully redesigned our online and mobile banking experiences to bring you an entirely new perspective on financial management and wellness. All of the personal online banking features that you are used to with First Foundation today have been enhanced, but we have also added countless new conveniences such as: automated money management tools, visibility across all of your financial institutions, personalized insights and spending trends, built-in card controls, expanded history and statement availability, native bank support, and much more.

With our new digital banking experience, you will be able to see a holistic view of your finances and effortlessly monitor and conduct your personal banking with us.

Preview of New Features

FFB mobile app

Robust and Responsive Mobile App

We completely reimagined our FFB Mobile application and integrated many powerful features previously only available in a browser, giving you everything you need at your fingertips.
The modern look and feel paired with a new responsive design will make personal banking an easier and more enjoyable experience.
Transaction view

Intuitive Transaction Details

We know not every transaction description is easy to decrypt, so let us do the heavy lifting when it comes to finding out where each charge came from and categorize them for you!
With merchant logos added, you can quickly see familiar, or possibly unfamiliar, companies at a glance.
Financial insights

FinSights: Personal Finance Insights

Receive personalized insights across all of your accounts that protect, guide, and inform you of anomalies or opportunities.
Your transactions are analyzed to generate these helpful FinSights such as monitoring your subscriptions, predicting overdrafts, and auto-generating budgets.
Credit sense view

Credit Sense & FinStrong

Credit Sense gives you the ability to access your credit scores quickly, easily, and free of charge, while also recommending ways to improve. We have taken financial wellness one step further by providing a financial strength score.
Using multiple financial indicators, it will show your status and provide tips on how to nurture your financial health.
Connect your accounts

Account Connections & Notifications

You can now link and view any of your deposit, loan, credit card, and investment accounts all in one place and get FinSights, transaction information, spending trends, budgets, and even alerts across them all.
Imagine being notified of a Wells Fargo auto loan late fee, reminded to transfer money to US Bank to cover a utility payment next week, or alerted to an unknown purchase on your Chase credit card.
Debit card controls

Debit Card Controls

Protect your debit cards from anywhere by creating transaction alerts and defining when, where, and how your cards can be used. Now directly built-into our online and mobile applications.
You can seamlessly manage your cards with settings to turn them on/off, set limits based on merchant or transaction types, block international purchases, report a lost or stolen card, and even limit purchases to a specific region.
Get the App

Frequently Asked Questions

  • Make sure your email address and contact info are up-to-date. Save copies of your eStatements. 18 months of eStatements will be available on the new system.

  • Your user ID will remain the same. 

  • No. Your password will remain the same for your first login. However, once you have logged in for the first time, you will be prompted to create a new password. Your new password must be 9-32 characters and contain 3 of the following: uppercase letters, lowercase letters, numbers, and special characters.

  • No. Your bill pay payees and Zelle contacts will remain the same and any future/recurring payments will automatically carry over to the new system. Any payments scheduled before 3 PM PT on Thursday, 12/2/21 will automatically carry over to the new system. Bill pay will be unavailable after 3 PM PT on Thursday, 12/2/21 until Monday, 12/6/21 while we migrate systems.

  • No. Your existing external accounts will remain the same and any future/recurring external transfers will automatically carry over to the new system. Any payments scheduled before 3 PM PT on Thursday, 12/2/21 will automatically carry over to the new system. External Transfers will be unavailable after 3 PM PT on Thursday, 12/2/21 until Monday, 12/6/21 while we migrate systems.

  • Any recurring internal transfers, external transfers, bill payments, and Zelle payments will automatically carry over to the new system.

  • Any future-dated internal transfers, external transfers, bill payments, and Zelle payments will automatically carry over to the new system.

  • No; however, you will be required to update your FFB Mobile app on or after Monday, December 6 to retain access.

  • Yes. Challenge questions (also referred to as knowledge based questions) will no longer be utilized. If logging in from a new device or location, you will now be prompted to complete an Identity Verification challenge. An Identity Verification will consist of your choice of: a confirmation code delivered via text to a phone number on file, a confirmation code delivered via phone call to a phone number on file, or through out-of-wallet questions derived from public records.

  • No, you can now control your debit card alerts and settings directly from our Personal Online Banking and Mobile experiences.

  • Yes, you will have the statements you are used to seeing online today, but now they are also available through our mobile app, have expanded history, and now include other account notices and tax documents.

  • Yes, after moving to our new system you will need to set up any of the custom alerts you may have today. However, security alerts and notifications will still be active.

Mint, Quicken, and QuickBooks Information

Mint
Quicken
QuickBooks Online
QuickBooks Desktop

Need More Help?

  • Call us 888-405-4332
  • Chat with us. Select the link for “Chat” inside your online banking.
  • Send us a Secure Message. Select the link for “Messages” under your name inside your online banking.

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Deposit and loan products offered by First Foundation Bank, Member FDIC and Equal Housing Lender. NMLS #793235.

Investment and Advisory Services provided by First Foundation Advisors, an SEC-Registered Investment Advisor. Trust Services and Insurance Services are offered through First Foundation Bank. First Foundation Insurance Services license number #0H38553.

Investment, Insurance, Digital Assets, and Advisory Products and Services:

  • ARE NOT FDIC INSURED
  • ARE NOT BANK GUARANTEED
  • MAY LOSE VALUE
  • ARE NOT A DEPOSIT
  • ARE NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY