Your new banking experience is here

Frequently Asked Questions

• What actions can I take now to prepare for the upgrade?

  Make sure your email address and contact info are up-to-date. Save copies of your eStatements. 18 months of eStatements will be available on the new system.

• Will my user ID be changing?

  Your user ID will remain the same. 

• Is my password changing?

  No. Your password will remain the same for your first login. However, once you have logged in for the first time, you will be prompted to create a new password. Your new password must be 9-32 characters and contain 3 of the following: uppercase letters, lowercase letters, numbers, and special characters.

• Are there any changes to bill pay?

  No. Your bill pay payees and Zelle contacts will remain the same and any future/recurring payments will automatically carry over to the new system. Any payments scheduled before 3 PM PT on Thursday, 12/2/21 will automatically carry over to the new system. Bill pay will be unavailable after 3 PM PT on Thursday, 12/2/21 until Monday, 12/6/21 while we migrate systems.

• Are there any changes to external transfers?

  No. Your existing external accounts will remain the same and any future/recurring external transfers will automatically carry over to the new system. Any payments scheduled before 3 PM PT on Thursday, 12/2/21 will automatically carry over to the new system. External Transfers will be unavailable after 3 PM PT on Thursday, 12/2/21 until Monday, 12/6/21 while we migrate systems.

• What will happen to my recurring internal transfers, external transfers, bill payments, and Zelle payments?

  Any recurring internal transfers, external transfers, bill payments, and Zelle payments will automatically carry over to the new system.

• What will happen to my future-dated internal transfers, external transfers, bill payments, and Zelle payments?

  Any future-dated internal transfers, external transfers, bill payments, and Zelle payments will automatically carry over to the new system.

• Will I need a new mobile app?

  No; however, you will be required to update your FFB Mobile app on or after Monday, December 6 to retain access.

• Are there any updates to how I log in?

  Yes. Challenge questions (also referred to as knowledge based questions) will no longer be utilized. If logging in from a new device or location, you will now be prompted to complete an Identity Verification challenge. An Identity Verification will consist of your choice of: a confirmation code delivered via text to a phone number on file, a confirmation code delivered via phone call to a phone number on file, or through out-of-wallet questions derived from public records.

• Do I need the First Foundation Card Control app anymore?

  No, you can now control your debit card alerts and settings directly from our Personal Online Banking and Mobile experiences.

• Will I still have access to my statements online?

  Yes, you will have the statements you are used to seeing online today, but now they are also available through our mobile app, have expanded history, and now include other account notices and tax documents.

• Will there be any changes to my existing account alerts?

  Yes, after moving to our new system you will need to set up any of the custom alerts you may have today. However, security alerts and notifications will still be active.