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Bank Client Support
Sometimes things don't work as planned... or you might need some additional support. Either way, we are here to help. Please select from one of the options below. If you can't find what you are looking for, please call us 888-405-4FFB (4332) or email us at firstname.lastname@example.org.
If you are a client of First Foundation Advisors, please visit our Advisor Client Support page.
Welcome FFIB Clients!
You can continue to use the support options below up until our system conversion. For more information about the merger and to log in to your existing online banking platforms, please visit our merger page.
- Call us at 877-763-0244 or 239-348-8000
- Debit Card support: 239-348-8000 | 8:00am – 5:00pm Eastern M-F
- After-hours and weekend Debit Card support: 844-438-3669
- Treasury Operations: 239-325-3765 | 8:00am – 5:00pm Eastern M-F
- Merchant Services: 239-325-5766 | 8:00am – 5:00pm Eastern M-F
General inquiries including 24/7 Telephone Banking
Personal Online Banking Support
Monday through Thursday 5:00 AM to 8:00 PM PT, Friday 5:00 AM to 6:00 PM PT, Saturday 6:00 AM to 2:30 PM PT
Treasury Management Support including ACH, Wires, and RDC
Monday through Friday 8:00 AM to 5:00 PM PT
Bill Pay Support
Report a Lost/Stolen Debit Card
Report a Lost/Stolen Credit Card
American Express and Visa Cards: 800-558-3424
MasterCard Cards: 800-854-7642
Looking for a local branch?
Report Unauthorized ATM or Debit Card Activity
File an ATM or Debit Card Dispute
First Foundation Bank Routing Number
Digital Bank Frequently Asked Questions
Please visit our knowledge center that provides videos explaining our online services including security and identify theft measures currently in place with our online accounts.
Video Education and Product Information
2022 Bank Branch Holiday Schedule
Our branches will be closed on the following days so our dedicated team can spend time with their friends and families.
|New Year's Day||Friday, January 1|
|Martin Luther King, Jr. Day||Monday, January 17|
|President's Day||Monday, February 21|
|Memorial Day||Monday, May 30|
|Juneteenth (observed)||Monday, June 20|
|Independence Day||Monday, July 4|
|Labor Day||Monday, September 5|
|Columbus Day||Monday, October 10|
|Veteran's Day||Friday, November 11|
|Thanksgiving Day||Thursday, November 24|
|Christmas Day (observed)||Monday, December 26|
Still not finding what you need... connect with our team
If you require additional support, or wish to inquire on other services we have available,
please click the 'Contact Us' button below and let us know how we can help: